# ReVased Help Center

> Public Help Center articles for ReVased Help Center.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [If I make a one-time purchase, when will my flowers or plants arrive?](https://help.revased.com/en-US/if-i-make-a-one-time-purchase-when-will-my-flowers-or-plants-arrive-27703.md): For Flower Deliveries:STANDARD SHIPPING: We ship your flowers to arrive 3-10 days after your purchase. We cannot guarantee specific delivery dates. We will send you the tracking number when your flowers are on the way! (Please note: Subscription orde
- [Do the flowers come with vases / Do the plants come in planters?](https://help.revased.com/en-US/do-the-flowers-come-with-vases--do-the-plants-come-in-planters-27709.md): FLOWERS: You can choose to add-on a vase with your order! You can opt into this on the product page before checkout. (Please note: we do sell a few flower bouquets that come with a vase, and this will be noted on the product page.). PLANTS: We sell h
- [What should I do if my order arrives damaged?](https://help.revased.com/en-US/what-should-i-do-if-my-order-arrives-damaged-27746.md): Oh no! We are so sorry to hear that. We have thoughtfully developed packaging and we securely wrap each item to minimize any damage during transit. That being said, flowers and plants are delicate and perishable products, and from time-to-time damage
- [What if I make a mistake on the shipping address?](https://help.revased.com/en-US/what-if-i-make-a-mistake-on-the-shipping-address-45613.md): If you make a mistake to any part of the address (Shipping Name, Address, Apt/Unit/Suite Number, City, State, Zip Code) please let us know immediately. If the order has not yet been prepared by the farm for shipment, we will work with our team to upd
- [Can I choose the delivery date for my order?](https://help.revased.com/en-US/can-i-choose-the-delivery-date-for-my-order-45377.md): For Flower Deliveries:STANDARD SHIPPING: We ship your flowers to arrive 3-10 days after your purchase. We cannot guarantee specific delivery dates, but if you have a specific future delivery date request, please email us at hi@revased.com as soon as
- [How long should my flowers last?](https://help.revased.com/en-US/how-long-should-my-flowers-last-28454.md): Our flowers are shipped straight from farms and cut from the stems specifically for you - so they are very fresh and high-quality blooms. We do not guarantee how long they last, but we generally see that with proper care they will last at least a wee
- [Can I use a promo code at check-out?](https://help.revased.com/en-US/can-i-use-a-promo-code-at-check-out-27710.md): We sometimes offer promo/discount codes ("promo codes") to our customers. If you use a promo code for a recurring subscription, it will only apply to the first order on the subscription. Only one promo code may be used per order. If you'd like to ent
- [How can I add a gift note to my order?](https://help.revased.com/en-US/how-can-i-add-a-gift-note-to-my-order-45459.md): (1) Add the item to your cart. (2) On the "Your Cart" page (before you get to check out), you will see a text box at the bottom of the page where you can enter your gift note (see below). Don't forget to sign your name! 😀 (3) After entering your gif
- [How do I log into my account?](https://help.revased.com/en-US/how-do-i-log-into-my-account-43563.md): You can log into your account here: https://www.revased.com/account/login. Please make sure to login with the email address that was used to make the purchase!. If you are still having trouble logging in, please e-mail us at hi@revased.com and we'll
- [If I subscribe to the monthly subscription, how often and when will you deliver flowers to me?](https://help.revased.com/en-US/if-i-subscribe-to-the-monthly-subscription-how-often-and-when-will-you-deliver-flowers-to-me-27706.md): For recurring subscriptions: if you subscribe to the monthly, recurring subscription, we will deliver a beautiful arrangement to you once per month! We ship your flowers to arrive 3-10 days after your first purchase/ subsequent order renewal dates. Y
- [If I subscribe to the bi-weekly subscription, how often and when will you deliver flowers to me?](https://help.revased.com/en-US/if-i-subscribe-to-the-bi-weekly-subscription-how-often-and-when-will-you-deliver-flowers-to-me-27704.md): If you subscribe to the bi-weekly subscription, we will deliver a beautiful arrangement to you once every two weeks! We ship your flowers to arrive 3-10 days after your first purchase/ subsequent order renewal dates. Your subscription will renew ever
- [Does my bi-weekly subscription automatically renew?](https://help.revased.com/en-US/does-my-bi-weekly-subscription-automatically-renew-27705.md): Yes, our bi-weekly recurring subscription automatically renews every two weeks. You may cancel your membership at any time. Please cancel in advance of the billing date in order to avoid charges for that delivery. We cannot issue refunds after an ord
- [Does my monthly subscription automatically renew?](https://help.revased.com/en-US/does-my-monthly-subscription-automatically-renew-27707.md): Our monthly recurring subscription automatically renews each month. You may cancel your membership at any time. Please cancel in advance of the month’s billing date in order to avoid charges for that month. We cannot issue refunds after an order has
- [Does my pre-paid subscription automatically renew?](https://help.revased.com/en-US/does-my-pre-paid-subscription-automatically-renew-406083.md): Our pre-paid subscriptions do not automatically renew. You will pay for them in full upfront, and you will receive one arrangement per month for the duration of the subscription. You will not be charged again at the end of the subscription term. Purc
- [What happens if I’m going to be out of town for my subscription delivery?](https://help.revased.com/en-US/what-happens-if-i%E2%80%99m-going-to-be-out-of-town-for-my-subscription-delivery-27708.md): Have a nice trip! You may always reschedule your order as long as it is before your renewal date or no later than 24-hours after your renewal order has gone through. We will not be able to accommodate changes after that. If you would like to make ch
- [Can I buy a subscription for someone else?](https://help.revased.com/en-US/can-i-buy-a-subscription-for-someone-else-27711.md): Of course! We can think of no better present than sending someone ReVased flowers or plants. Check out our pre-paid flower subscriptions, pre-paid plant subscriptions, or our one-time purchases. Don't forget to include a gift note at check-out! :)
- [If I order a subscription, can I choose the arrangement?](https://help.revased.com/en-US/if-i-order-a-subscription-can-i-choose-the-arrangement-27754.md): Our subscription arrangements are always a surprise (which our customers love)! If you'd like to choose a specific arrangement, please visit our one-time purchase collection here!
- [If I buy a subscription, am I able to choose the start date?](https://help.revased.com/en-US/if-i-buy-a-subscription-am-i-able-to-choose-the-start-date-27755.md): Sure! You can purchase the subscription now and email us at hi@revased.com right after you've made the purchase. We can hold off the first delivery to start on your preferred month (as close to your requested date as possible) and adjust your upcomin
- [How can I update my credit card information on my subscription?](https://help.revased.com/en-US/how-can-i-update-my-credit-card-information-on-my-subscription-43564.md): Yes, you can log into your account here: https://www.revased.com/account/login. Please make sure to use the email address that was used to purchase the subscription!. You can update your payment method once logged into your account. If you need help,
- [Can I change delivery address each month for my subscription? How can I change my delivery address?](https://help.revased.com/en-US/can-i-change-delivery-address-each-month-for-my-subscription-how-can-i-change-my-delivery-address-43565.md): Yes, you may change the address for each delivery. Once you sign up, you will get access to a customer portal. You can log into your account here: https://www.revased.com/account/login (please make sure to use the email address that was used to purch
- [Can I pause my subscription?](https://help.revased.com/en-US/can-i-pause-my-subscription-45463.md): We don't have the capability to "pause" a subscription, but you can skip an order at any time or schedule your next order to process at a future date! In order to reschedule an order, log into your account before your next order is scheduled to proce
- [How do I cancel my subscription?](https://help.revased.com/en-US/how-do-i-cancel-my-subscription-45454.md): We're sorry to see you go! You can cancel your subscription by logging into your account. You can log into your account here: https://www.revased.com/account/login (please use the email address that was used to purchase the subscription!). You can al
- [How Can I Take Care of My Flowers?](https://help.revased.com/en-US/how-can-i-take-care-of-my-flowers-28455.md): Your flowers were cut for you, fresh from the stem, and should have a long and lovely life! Always remember to trim, hydrate, and care for your stems! Up your vase life with these helpful tips about popular flowers we often include:. Roses: Roses hav
- [How Can I Take Care of My Plants?](https://help.revased.com/en-US/how-can-i-take-care-of-my-plants-28457.md): Hi, we're Arielle & Aviva, sisters, and co-founders of ReVased (or should we say, "RePlanted")! After spending many months of the pandemic testing our own green thumbs (not always so green!) with house plants, we're thrilled to have expanded our flow
- [How Can I Take Care of My Dried Flowers?](https://help.revased.com/en-US/how-can-i-take-care-of-my-dried-flowers-28456.md): We love dried flowers. C’mon, what’s not to love? They are gorgeous and super, duper long-lasting! If treated properly, your dried stems can last for months or years to come!. We currently source our dried flowers from a Rainforest Alliance Certified
- [How Can I Take Care of My Tropical Flowers?](https://help.revased.com/en-US/how-can-i-take-care-of-my-tropical-flowers-28933.md): Here are some tips on how to care for your tropical flowers!. 1) Grown in hot & humid climates, tropical flowers need a LOT of water! Fill your vase 2/3 full with clean water + flower food, or a creative at home flower solution! (If you run out of fl
- [How can I care for my Money Tree?](https://help.revased.com/en-US/how-can-i-care-for-my-money-tree-286444.md): Native to central and South America, the Money Tree 'Guiana Chestnut' (Pachira aquatica) is an enchanting and unique houseplant that is believed to bring good luck and prosperity to its owners.Recognizable by its braided trunk and lush, green foliage
- [How can I care for my Zebra Succulent?](https://help.revased.com/en-US/how-can-i-care-for-my-zebra-succulent-254792.md): The Zebra succulent, scientifically known as Haworthia fasciata or Haworthiopsis attenuata, is a striking succulent with distinctive zebra-like stripes on its fleshy leaves. To keep your Zebra succulent healthy and thriving, here are some care tips t
- [How can I care for my Parlor Palm?](https://help.revased.com/en-US/how-can-i-care-for-my-parlor-palm-254709.md): Parlor Palms, scientifically known as Chamaedorea elegans, are exquisite houseplants admired for their graceful appearance and ability to thrive in low-light conditions. With their lush foliage and easy-care nature, Parlor Palms make a perfect additi
- [How can I care for my Calathea 'Ornata'?](https://help.revased.com/en-US/how-can-i-care-for-my-calathea-ornata-404060.md): Tips to make your Calathea Ornata Thrive!. The Calathea ‘Ornata’, also known as a “Peacock Plant” or “Zebra Plant,” is known for its beautiful, brightly colored, upright, oval leaves. The various Calathea varieties boast leaves with purple undersides
- [How can I care for my Snake Plant?](https://help.revased.com/en-US/how-can-i-care-for-my-snake-plant-254720.md): Snake Plants, also known as Sansevieria or Mother-in-law's Tongue, are popular houseplants renowned for their unique appearance and easy maintenance. Whether you're a beginner or an experienced plant enthusiast, these care tips will help you keep you
- [How can I care for my Dracaena Janet Craig?](https://help.revased.com/en-US/how-can-i-care-for-my-dracaena-janet-craig-254724.md): Dracaena Janet Craig, also known as Dracaena fragrans 'Janet Craig,' is a popular and versatile houseplant with glossy, dark green leaves. To ensure your Dracaena Janet Craig thrives and remains healthy, here are some care tips to consider:. 1) Light
- [How can I care for my English Ivy Gold Child?](https://help.revased.com/en-US/how-can-i-care-for-my-english-ivy-gold-child-254725.md): English Ivy Gold Child, also known as Hedera helix 'Gold Child,' is a beautiful and vibrant variety of English Ivy. With its variegated leaves featuring shades of green, yellow, and cream, it makes a stunning addition to any indoor or outdoor space.
- [How can I care for my Calathea Lancifolia "Rattlesnake" Plant ?](https://help.revased.com/en-US/how-can-i-care-for-my-calathea-lancifolia-%22rattlesnake%22-plant-254726.md): Calathea Lancifolia, commonly known as "Rattlesnake" plant, is a stunning variety of Calathea with distinctive striped leaves that resemble the markings of a rattlesnake. If you want to keep your Calathea Lancifolia thriving and showcasing its unique
- [How can I care for my Peperomia Frost?](https://help.revased.com/en-US/how-can-i-care-for-my-peperomia-frost-254727.md): Peperomia Frost, scientifically known as Peperomia caperata 'Frost,' is a charming houseplant appreciated for its attractive, textured leaves with silvery-white markings. To keep your Peperomia Frost plant healthy and thriving, here are some care tip
- [How can I care for my Maranta Red Prayer Plant?](https://help.revased.com/en-US/how-can-i-care-for-my-maranta-red-prayer-plant-254777.md): The Maranta Red Prayer Plant, also known as Maranta leuconeura var. erythroneura, is a popular houseplant known for its striking red veins and vibrant foliage. Here are some care tips to keep your Maranta Red plant healthy and thriving:. 1) Lighting:
- [How can I care for my Peperomia Thailand?](https://help.revased.com/en-US/how-can-i-care-for-my-peperomia-thailand-254787.md): Peperomia Thailand, also known as Peperomia rotundifolia 'Thailand,' is a charming and compact houseplant with small, round leaves. It is a relatively easy plant to care for. Here are some care tips to help you keep your Peperomia Thailand thriving:.
- [How can I care for my Crassula Jade?](https://help.revased.com/en-US/how-can-i-care-for-my-crassula-jade-404063.md): Tips to make your Crassula Jade Thrive!. The Crassula Jade plant, a popular and iconic succulent, brings a touch of elegance and positivity to any space. Its thick, glossy leaves and easy-care make it one of our favorites. Here are some care tips to
- [How can I care for my Elephant Bush Succulent?](https://help.revased.com/en-US/how-can-i-care-for-my-elephant-bush-succulent-254798.md): The Elephant Bush succulent, scientifically known as Portulacaria afra, is a versatile and resilient plant that is popular for its attractive, trailing growth habit and small, round leaves. Here are some care tips to help you keep your Elephant Bush
- [How can I care for my Echeveria 'Cat's Claw'?](https://help.revased.com/en-US/how-can-i-care-for-my-echeveria-cats-claw-404064.md): Echeveria succulents are known for their captivating rosette formations and vibrant colors. Follow these care tips to help your Echeveria 'Cat's Claw' thrive!. 1. Light: The Echeveria 'Cat's Claw' thrives in bright, indirect sunlight. In its natural
- [How can I care for lilies?](https://help.revased.com/en-US/how-can-i-care-for-lilies-29666.md): Here are some tips on how to care for your lilies!1) Upon arrival, trim at least 1 inch off each stem (lilies & every stem in the bouquet!), on an angle. Trimming on an angle allows for more surface area for the flowers to drink the water. 2) Fill a
- [How can I care for my tulips?](https://help.revased.com/en-US/how-can-i-care-for-my-tulips-225090.md): Tulips are a gorgeous and fascinating flower that can actually keep growing taller once they are in a vase, sometimes as much as 6 inches or more! We hope you love your farm-fresh, California tulips, shipped directly to you from one of our Rainforest
- [How can I care for gerbera daisies?](https://help.revased.com/en-US/how-can-i-care-for-gerbera-daisies-29668.md): Here are some tips on how to care for gerbera daisies!. 1) Upon arrival, trim at least 1 inch off each stem (gerberas & every stem in the bouquet!), on an angle. Trimming on an angle allows for more surface area for the flowers to drink the water. 2)
- [How can I care for my Crassula Jade?](https://help.revased.com/en-US/how-can-i-care-for-my-crassula-jade-310667.md): The Crassula Jade plant, a popular and iconic succulent, brings a touch of elegance and positivity to any space. Its thick, glossy leaves and easy-care make it one of our favorites. Here are some care tips to help your Crassula Jade thrive. 1. Locati
- [How can I care for my Echeveria 'Cat's Claw' Succulent?](https://help.revased.com/en-US/how-can-i-care-for-my-echeveria-cats-claw-succulent-310688.md): Echeveria succulents are known for their captivating rosette formations and vibrant colors. Follow these care tips to help your Echeveria 'Cat's Claw' thrive!. 1. Light: The Echeveria 'Cat's Claw' thrives in bright, indirect sunlight. In its natural
- [How did COVID impact ReVased?](https://help.revased.com/en-US/how-did-covid-impact-revased-27676.md): Like most businesses, COVID-19 caused us to change the ways we operate. Before the pandemic, we upcycled flowers from events, giving a “second life” to beautiful blooms for our customers and non-profits. When events were all cancelled, we started loo
- [Do you still upcycle flowers?](https://help.revased.com/en-US/do-you-still-upcycle-flowers-27698.md): Yes! Studies have proven the health benefits that flowers can bring, so we’ve taken a fresh approach to paying it forward. We help event hosts "upcycle" and donate their post-event flowers so they don't go to waste! Our ReVased Non-Profit Floral Dona
- [I’m having an event and I’d love to upcycle my flowers.](https://help.revased.com/en-US/i%E2%80%99m-having-an-event-and-i%E2%80%99d-love-to-upcycle-my-flowers-27747.md): This is amazing! You are amazing! Before the pandemic, we upcycled flowers from events, giving a “second life” to beautiful blooms. When events were mostly cancelled, we started working directly with sustainable-minded farms to source flowers. While
- [I love this idea so much. How do I make a purchase?](https://help.revased.com/en-US/i-love-this-idea-so-much-how-do-i-make-a-purchase-27749.md): Awww thanks, we love it too :) Shop here!
- [How do I change my credit card for my subscription?](https://help.revased.com/en-US/how-do-i-change-my-credit-card-for-my-subscription-612686.md): To change your credit card or billing address, first you must log-in to your ReVased account.If you need to create an account, you can do so here (please use the email address that was used to purchase the subscription). If you already have an accoun
- [I need to update my subscription. How do I log-in to my account?](https://help.revased.com/en-US/i-need-to-update-my-subscription-how-do-i-log-in-to-my-account-612716.md): If you need to make any changes to your subscription (including updating the credit card on file, shipping address, size, next delivery date, etc...), simply log-in to your ReVased account. If you need to create an account, you can do so here (please